In the entertainment industry, hospitality is the foundation of a guest's total experience. High-quality food and accommodation transform a brief visit into an immersive stay, increasing the time and money spent on-site. They meet essential human needs, ensuring guests remain comfortable and energized. However, customer service is the ultimate differentiator; it builds the emotional connection that turns a one-time visitor into a loyal advocate. Together, these elements provide the hospitality wrap around the core entertainment, ensuring the memory of the event is defined by comfort, convenience, and care.

Below is a list of the qualifications that we offer in Accommodation Cleaning and Front Desk, Customer Service, Food Service and Cooking, and Hospitality Technology

Accommodation Cleaning and Front Desk

• Certificate II in Hospitality (Electives in Accommodation Cleaning) (coming soon)

• Certificate II in Hospitality (Electives in Accommodation Front Desk) (coming soon)

• Certificate III in Hospitality (Electives in Accommodation Cleaning) (coming soon)

• Certificate III in Hospitality (Electives in Accommodation Front Desk) (coming soon)

Customer Service

• Certificate I in Workplace Skills (Electives in Customer Service) (coming soon)

• Certificate II in Hospitality (Electives in Customer Service) (coming soon)

• Certificate II in Retail Services (Electives in Customer Service) (coming soon)

• Certificate II in Tourism (Electives in Customer Service) (coming soon)

• Certificate II in Workplace Skills (Electives in Customer Service) (coming soon)

• Certificate III in Business (Electives in Customer Service) (coming soon)

• Certificate III in Hospitality (Electives in Customer Service) (coming soon)

• Certificate III in Retail (Electives in Customer Service) (coming soon)

• Certificate III in Tourism (Electives in Customer Service) (coming soon)

• Certificate IV in Hospitality (Electives in Customer Service) (coming soon)

• Certificate IV in Retail Management (Electives in Customer Service) (coming soon)

• Diploma of Event Management (Electives in Customer Service) (coming soon)

• Diploma of Retail Leadership (Electives in Customer Service) (coming soon)

• Diploma of Sport, Aquatics and Recreation Management (Electives in Customer Service) (coming soon)

• Diploma of Travel and Tourism Management (Electives in Customer Service) (coming soon)

Food Service and Cooking

• Certificate II in Cookery (coming soon)

• Certificate II in Hospitality (Electives in Food Service) (coming soon)

• Certificate II in Retail Services (Electives in Food Service) (coming soon)

• Certificate II in Tourism (Electives in Food Service) (coming soon)

• Certificate III in Commercial Cookery (coming soon)

• Certificate III in Hospitality (Electives in Food Service) (coming soon)

• Certificate III in Retail (Electives in Food Service) (coming soon)

• Certificate IV in Hospitality (Electives in Food Service) (coming soon)

• Certificate IV in Kitchen Management (coming soon)

• Certificate IV in Retail Management (Electives in Food Service) (coming soon)

Hospitality Technology

• Certificate II in Hospitality (Electives in Technology) (coming soon)

• Certificate IV in Hospitality (Electives in Technology) (coming soon)

Insight CEO, Dr Mark Griffin, is a seasonal worker in hospitality at the Village Roadshow properties across the Gold Coast. The Village Roadshow properties include Sea World, the Sea World Resort, Movie World, and Wet’n’Wild.

Insight is based within the Gold Coast Health and Knowledge Precinct. Insight CEO, Dr Mark Griffin, is a committee member with Engineers Australia and Australian Science Communicators. Our staff are members of the Australian Academy of Cinema Television Arts (AACTA). Insight is a member of Experience Gold Coast.